All returns are for store credit or exchange (where available) only. We do not offer cash or online payment refunds. Exchange items cannot be guaranteed in stock, as our inventory sells quickly. Please be sure that you choose the correct sizing before checking out.
Returns can take 3 to 7 days to process and inspect after receiving. However, we are happy to pull any necessary exchange from stock once we physically receive the item. Exchange items cannot be pulled from inventory until the item is received.
We reserve the right to refuse future services from any customer believed to be abusing our return policy.
Any and all sales, markdowns, clearance, mystery bags, deal of the day, accessories, undergarments, or swimwear items are FINAL SALE with no exceptions. Any items otherwise marked as non-returnable will not be accepted. Please feel free to email us about sizing if you’re unsure about the fit of an item.
Exchanges will only be accepted if the item is deemed damaged upon receipt or defective by the manufacturer. We can only honor exchanges while items are in stock.
To exchange a damaged item please email us at firstname.lastname@example.org with a photo. You may then return the item to the address given to you via email. The item must otherwise be in acceptable return condition showing absolutely no sign of use.
Due to our frequent inventory changes and sales, we always suggest you try on your items within 2 days of receiving your package in case you may need to return or exchange an item.
Acceptable returns include: items that are still tagged, unwashed, unworn (trying on is acceptable of course), in the same condition it was sent, and without makeup, odors, deodorant, stains, fabric tears or pet hair. If an item is returned in any condition other than the way it was sent, it will be refused without shipping reimbursement.
Please note that failure to follow our acceptable returns policy may result in the item(s) being donated to a local women’s shelter. You will thereby forfeit your items if they are returned to us in any condition other than specified above. All returns must be cleared with us via email before they are sent to us.
We take quite some time and energy to verify quality control on each individual item that is sent out for purchase, so on the rare occasion that an item was received damaged we will ask for photo proof and handle it on a case by case basis.
To file a return, customers have 10 calendar days within receiving the item to return an item from the date your tracking number indicates you received it.
Your item must be in the original packaging. Shoes must be delivered back to us with the original shoe box. Your item needs to have tags ATTACHED and proof of purchase (invoice number or order confirmation number are fine).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. Store credit for return does not include the cost of shipping.
Please use your judgement on purchasing shipping insurance. We are not liable for lost or stolen packages.
If you choose to use our courtesy local pick up option, you must notify us within 10 days that the acceptable return item will be brought back. You have 10 days from your f ulfillment to physically return an item to us. Please be aware, fulfillment is when the item was ready to be picked up; not when it was physically picked up. Be sure to contact us about the return so we are available to receive the item in hand. We are not liable for items left unattended on our property. Please keep in mind that local pick up is a courtesy service, and abuse of such will result in the courtesy being revoked. Please contact us about when we can expect you, and kindly be on time.
AFTER CONFIRMING THAT YOUR ITEM IS RETURNABLE:
Please email us at email@example.com
Include a photo of any damage to your product
Explain why you’ll need a return or exchange
We will reply with whether or not the item seems to be returnable, and where you can ship it to.